见到客人，发型师要先说“Take a seat.Please.（请坐）”。自我介绍也是重要环节：“I am No.2 stylist.I will provide service for you today.（我是2号发型师，今天我为您服务。）”
理发时间较长，服务开始前可先问客人“Would like some tea or water？（要点茶还是水？）”以及“Would you like a magazine，newspaper or hairstyle books？（您想看点杂志、报纸或发型书吗）”，让客人在理发中不要太无聊。
了解客人需求是理发师重要职责，这时要问“What hairstyle would you prefer？（您喜欢什么发型？）”客人的回答要注意倾听。“I prefer a short hairstyle.（我想要短发造型。）”在了解客人需求后，为免误解，理发师可以利用发型书跟客人沟通：“May I recommend this new hairstyle for you？I think you would look cute with short hair. Perhaps you should go even shorter than in the picture.（我能推荐您用这个新发型么？我认为您剪短发一定好看，或许你该剪得比杂志上更短些才好。）”如果客人觉得建议不错并接受，就可以开始剪发了。
理发师也可依据发型和客人脸型提出专业意见：“You should really think about getting highlights put in.It may make your hairstyle perfect.（您应该考虑把头发外层颜色染淡一点，让你的发型更加完美。）”如果客人能接受并说：“Well，I want my hair colored as well.（好吧，我也想染下发。）”理发师就可以开始按客人的需求工作。当客人拒绝并说：“Sorry，I like my hair color.（我喜欢我现在的发色。）”理发师切忌不能强迫消费。
理发完毕，理发师可以问：“What do you think if your new hairstyle？Would you like to use a mirror？（新发型怎么样，要照下镜子么？）”如果客人表示满意，就可以去结账了。如果客人说：“I still think we need adjust here.（我觉得这边还要再修理下。）”理发师要竭尽所能满足客人需求。
一些赞美的话，理发师也要铭记在心。“You looks very nice now.（现在看起来不错。）”“You carry this hairstyle very well.（这个发型很适合您。）”这些话能让客人有个好心情。服务完毕后，需要带着客人去收银处结账。“That will be 100 Yuan.Please.（您的消费额是100元。）”客人出门时可以亲切地说一句：“We hope to see you again.（欢迎再次光临。）”
掌握这些简单的语言并适当应用，相信一定会让异国客人对深圳的美容美发业有个美好印象。
